Marbelbet Privacy Policy – How We Handle Your Data

marbelbet ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our online betting and casino platform at marbelbet.org. This Privacy Policy explains in plain language what personal data marbelbet collects, why we collect it, how it is stored and used, and what choices you have as a player.

We understand that privacy matters — especially when it comes to financial transactions and personal identity. That is why marbelbet only collects data that is genuinely necessary to operate the platform, process your BDT deposits and withdrawals, and keep your account secure. We do not collect data for the sake of it, and we do not sell your information to anyone.

This policy applies to all personal data collected through the marbelbet website, mobile app, customer support channels, and any other interaction you have with our platform. Please read it carefully. If anything is unclear, contact us at [email protected] before using marbelbet.

marbelbet collects the following categories of personal data from players:

marbelbet collects personal data through several channels. Understanding how your data reaches us helps you stay in control of what you share.

• Registration: When you create a marbelbet account, you provide your name, phone number, date of birth, and other required details directly to us.
• Deposits and Withdrawals: When you make a BDT transaction via bKash, Nagad, or Rocket, marbelbet receives payment reference data necessary to process the transaction.
• Identity Verification: When marbelbet requests KYC documents, you upload identity documents directly through our secure verification process.
• Platform Usage: marbelbet automatically collects technical and usage data as you browse and play on the platform, including your IP address, device information, and game activity.
• Customer Support: When you contact marbelbet support via email or live chat, the content of those communications is stored to help resolve your query and improve our service.
• Cookies and Tracking: marbelbet uses cookies and similar technologies to collect data about how you interact with our platform. See Section 9 for full details.

marbelbet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is how your data is used:

• Account Management: To create, maintain, and secure your marbelbet account, including login authentication and password recovery.
• Payment Processing: To process your BDT deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity Verification: To verify your age and identity in compliance with responsible gaming obligations and to prevent fraud on marbelbet.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of marbelbet's support service.
• Security and Fraud Prevention: To detect and prevent unauthorized access, fraudulent activity, money laundering, and other prohibited conduct on marbelbet.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support, in line with marbelbet's responsible gaming commitments.
• Platform Improvement: To analyze how players use marbelbet and make improvements to the platform, games, and user experience.
• Legal Compliance: To meet marbelbet's obligations under applicable laws and regulations, including responding to lawful requests from authorities.

marbelbet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfill the contract between you and marbelbet — specifically, to operate your account and process your transactions.
• Legal Obligation: marbelbet is required by law to collect and retain certain data, including identity verification records and financial transaction logs.
• Legitimate Interests: marbelbet has a legitimate interest in processing data for fraud prevention, platform security, and improving our services, provided this does not override your privacy rights.
• Consent: Where marbelbet relies on your consent to process data — such as for optional marketing communications — you have the right to withdraw that consent at any time.

marbelbet does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment Processors: marbelbet shares necessary financial data with bKash, Nagad, Rocket, and other payment service providers to process your BDT transactions.
• Identity Verification Services: marbelbet may share identity documents with third-party KYC verification providers to confirm your age and identity.
• Fraud Prevention Services: marbelbet may share technical data with fraud detection services to protect the platform and its players.
• Legal Authorities: marbelbet will disclose personal data to law enforcement or regulatory authorities when required to do so by law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of marbelbet's business, your data may be transferred to the new entity, subject to the same privacy protections.

marbelbet retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs.

• Active Accounts: Data is retained for the full duration your marbelbet account remains open.
• Closed Accounts: After account closure, marbelbet retains identity and financial transaction records for a minimum of five years to comply with anti-money laundering regulations.
• Support Communications: Customer support records are retained for up to three years after the last interaction.
• Technical Logs: Server and security logs are retained for up to 12 months and then securely deleted.

When data is no longer required, marbelbet securely deletes or anonymizes it so it can no longer be linked to you as an individual.

marbelbet takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

• Encryption: All data transmitted between your device and marbelbet is encrypted using TLS (Transport Layer Security) protocols.
• Access Controls: Access to personal data within marbelbet is restricted to authorized personnel who need it to perform their job functions.
• Secure Storage: Personal data is stored on secure servers with restricted physical and digital access.
• Regular Audits: marbelbet conducts regular security reviews and vulnerability assessments to identify and address potential risks.
• Incident Response: In the event of a data breach that affects your rights, marbelbet will notify affected players and relevant authorities as required by law.

marbelbet uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit marbelbet.

• Essential Cookies: Required for marbelbet to function correctly — these keep you logged in and maintain your session security. These cannot be disabled.
• Preference Cookies: Remember your settings and preferences on marbelbet, such as language and display options.
• Analytics Cookies: Help marbelbet understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Security Cookies: Used by marbelbet to detect and prevent fraudulent activity and unauthorized access attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of marbelbet. marbelbet does not use third-party advertising cookies.

As a marbelbet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]:

marbelbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If marbelbet discovers that a player under 18 has registered an account, that account will be immediately closed, all data will be deleted, and any funds will be returned to the payment source.

If you believe a minor has registered on marbelbet, please contact us immediately at [email protected] so we can take appropriate action.

marbelbet primarily stores and processes data within secure data centers. In some cases, data may be processed by service providers located outside Bangladesh — for example, identity verification or fraud prevention partners.

Where marbelbet transfers data internationally, we ensure that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy. This includes contractual data protection clauses with all third-party processors.

marbelbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, marbelbet may also notify active players via email or an in-platform notification. Your continued use of marbelbet after any update constitutes acceptance of the revised Privacy Policy. We recommend checking this page periodically.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how marbelbet handles your personal information, please get in touch with our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: Bengali and English
• Response Time: Data rights requests are handled within 30 days

For general account queries, please have your registered phone number or account ID ready when contacting marbelbet support.